Practice Policies & Patient Information

About us

Welcome to our practice website. We welcome new patients to join our practice who fall within our practice boundaries.

We are situated in the centre of Blurton which is just off Trentham Road near to Douglas Macmillan Hospice and Toll Gate Leisure Centre.

Bus stops are within close proximity and there are parking facilities for both patients with a disability and the able bodied.

We are in purpose built premises and the Health Centre has many clinics for example; phlebotomy, podiatry, child health clinics, family planning.

There is also a pharmacy across the road which offers many services including repeat prescription collection and delivery service.

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Data Protection Act

How we use your records

We use your records to:

To provide a good basis for all health decisions made by you and care professionals
Allow you to work with those providing care
Make sure your care is safe and effective
Work effectively with others providing you with care

Others may also need to use records about you to:

Check the quality of care (such as clinical audit)
Protect the health of the general public
Keep track of NHS spendingManage the health service
Help investigate any concerns or complaints you or your family have about your healthcare
Teach health workers and other healthcare professionals
Help with research

Information may be required for research, auditing and statistical purposes, but in these circumstances the information required will remain anonymous.

If you require any further information in relation to this, please ask to speak to the practice manager.

Our Repeat Prescribing Policy

Privacy & Confidentiality

Privacy Statement

Your Patient Rights

You have the right to conﬁdentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the common law duty of conﬁdence (the Disability Discrimination and the Race Relations Acts may also apply).

You also have the right to ask for a copy of all records about you (you will have to pay a fee)
Your request must be made in writing to the organisation holding your information
There will be a charge to have a printed copy of the information held about you
We are required to respond to you within 21 days
You will need to give adequate information (for example full name, address, date of birth, NHS number etc.)
You will be required to provide photo ID before any information is released to you.

If you think anything within your medical record is inaccurate.

Your rights and responsibilities to your GP Practice

Every UK resident has the right to be registered with a GP Practice.
Use your NHS services wisely. If you have an appointment booked but then don’t need it or can’t make it, then please remember to contact your surgery and cancel it.
Everyone will be treated with dignity and respect – patients and staff alike.
If you change your address or telephone number, please inform your GP Practice so that they have accurate information if they need to contact you.

Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety. In this situation the practice is obliged to notify you in writing of the removal from the list and record in your medical record the fact of the removal and the circumstances leading to it.